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Helpdesk Support

03/04/2026
PermanentBelgiumHybrid
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Description du poste

Wij zijn op zoek naar een enthousiaste Helpdesk Support medewerker om ons team te versterken. In deze rol ben je verantwoordelijk voor het bieden van technische ondersteuning aan onze klanten en medewerkers. Je zult vragen beantwoorden over software, hardware en netwerken, en problemen oplossen om ervoor te zorgen dat onze systemen soepel blijven draaien.

Je zult werken met verschillende technologieën, waaronder Active Directory, O365 en Azure. Het is belangrijk dat je in staat bent om zowel telefonisch als via e-mail ondersteuning te bieden. Daarnaast zal je ook betrokken zijn bij het documenteren van veelvoorkomende problemen en oplossingen, zodat we onze processen kunnen verbeteren.

Wij bieden een dynamische werkomgeving waar je de kans krijgt om je vaardigheden verder te ontwikkelen en te groeien binnen ons bedrijf. Als je een passie hebt voor technologie en klantenservice, dan is dit de perfecte rol voor jou!

Description du profil

De ideale kandidaat heeft een sterke interesse in IT en is bereid om te leren. Je hebt bij voorkeur ervaring met Active Directory, O365 en Azure, maar dit is geen vereiste. Je bent communicatief vaardig en kunt goed samenwerken in een team. Daarnaast spreek je vloeiend Nederlands en heb je een goede beheersing van het Frans.

Als je denkt dat je de juiste persoon bent voor deze rol, aarzel dan niet om te solliciteren! Stuur je cv en motivatiebrief naar ons toe en wie weet verwelkomen we jou binnenkort in ons team!

Nombre de postes ouverts:
1 poste
Lieu de travail:
Antwerp, Belgium
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Opportunités similaires

ICT
28/04/2026

IT Infrastructure & Transformation Project Manager

Job DescriptionWe are seeking an experienced IT Infrastructure & Transformation Project Manager to lead the strategic planning, delivery, and governance of enterprise-wide IT infrastructure and digital transformation initiatives. This role bridges business strategy and technical execution, ensuring that complex infrastructure projects—including cloud migration, system modernization, network evolution, and workplace transformation—are delivered on time, within budget, and aligned with organizational objectives. You will translate high-level business requirements into actionable technical roadmaps, coordinate cross-functional teams, manage stakeholder expectations, and drive continuous improvement in IT service delivery and digital capabilities.Key Responsibilities:Translate business strategy into actionable IT infrastructure and digital roadmaps; drive cloud transformation, modernization, and system evolution initiatives aligned with enterprise architecture and long-term digital objectivesLead end-to-end delivery of IT infrastructure and transformation projects, defining scope, objectives, deliverables, and success metrics in collaboration with stakeholdersCoordinate cross-functional teams including infrastructure, security, architecture, and external vendors to ensure solutions are scalable, secure, and aligned with architectural standardsBuild and manage project budgets, forecasts, and resource plans; monitor timelines, costs, risks, and dependencies while proactively driving mitigation actionsEstablish clear governance, reporting structures, and decision-making frameworks; ensure compliance with internal policies, security standards, and regulatory requirementsAct as the key interface between business, IT, and external partners, communicating complex technical topics in a clear, structured, and business-relevant mannerFacilitate data-driven decision-making through structured recommendations and insights; drive accountability and maintain high delivery standards across all contributorsIdentify opportunities to optimize infrastructure, processes, and delivery models; promote best practices in IT service management, automation, and cloud adoptionContribute to the evolution of project management practices and digital capabilities within the organizationCandidate ProfileWe are looking for candidates who combine strong technical acumen with exceptional project leadership and business acumen. You should have a proven track record delivering large-scale IT infrastructure and transformation projects in complex, multi-stakeholder environments. Your ability to translate strategy into execution, manage competing priorities, and communicate effectively across technical and business audiences is essential. You are a strategic thinker who thrives on solving complex problems, building high-performing teams, and driving measurable business outcomes through technology.Experience & Expertise Required:Bachelor's degree in Computer Science, Information Systems, or equivalent professional qualification7+ years of experience in IT project management, infrastructure management, or digital transformation deliveryDemonstrated expertise in leading cloud transformation, infrastructure modernization, or large-scale IT initiativesStrong knowledge of IT infrastructure domains: networks, platforms, workplace technology, and enterprise architectureProficiency in project management methodologies (Agile, Waterfall, hybrid) and tools; familiarity with IT service management frameworks (ITIL, COBIT) is advantageousExperience with budget management, resource planning, and financial forecasting for technology projectsTrack record of managing vendor relationships and coordinating external partners in complex delivery environmentsQualities & Work Approach:Strategic mindset with the ability to align technical solutions to business objectives and long-term organizational goalsExceptional stakeholder management and communication skills; ability to distill complex technical concepts for diverse audiencesStrong analytical and problem-solving abilities; data-driven approach to decision-making and risk mitigationLeadership presence and ability to influence across organizational boundaries without direct authorityProactive, results-oriented approach with a commitment to continuous improvement and innovationAdaptability and resilience in managing ambiguity, competing priorities, and organizational changeCollaborative mindset with strong interpersonal skills and ability to build and motivate cross-functional teamsRole Impact & Success:In this role, you will be instrumental in shaping the organization's digital infrastructure and enabling business transformation through strategic project leadership. Success is measured by on-time, on-budget delivery of infrastructure initiatives, stakeholder satisfaction, team engagement, and the tangible business value realized through your projects.

Fixed termLuxembourgOn site

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